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Receiving Policies LTL

IMMEDIATELY UPON ITS DELIVERY, IN THE PRESENCE OF THE CARRIERS REPRESENTATIVE, YOU SHALL PHYSICALLY INSPECT THE ORDERED PRODUCTS FOR ANY VISIBLE DAMAGE AND CONDUCT A COUNT OF THE PIECES AND PALLETS DELIVERED.

  1. You must check to make sure that all items on the order sheet are delivered by the trucking company. All missing and visibly damaged items must be clearly marked on the Bill of Lading (BOL). Make sure to get a copy of the BOL that includes both the drivers and the customer's signature.  Customer does have the right to refuse the shipment.
  2. The BOL indicates the number of cartons or sometimes the number of pallets, not necessarily the number of items. You must open and check that all items on the order have been received before you sign the paperwork. If you detect any missing items from the shipment you must notify in writing on the BOL in front of the carrier and report the issue to PHP.
  3. After all products are inspected sign off on the BOL.